Basic concepts in TQM:

• A.Focus on the customer
• B.All of these
• C.Involvement of the total workforce
• D.A committed and involved management

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The demand pattern varies from period o period, and which of the following is the reason for this:

• A.Seasonality
• B.Trend
• C.All of the above
• D.Random variation

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Which of the following one is the method of reducing system nervousness?

• A.Transaction message
• B.Firm's planned orders
• C.Releases orders
• D.Exception message

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_______________ provides a picture, in the form of a diagram, of what actually happens when a product is made or a service performed.

• A.Performance flow chart
• B.Process flow diagram
• C.Functional chart
• D.Pareto chart

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Which of the following are the major objectives of Material Requirement Planning?

• A.Control the performance of the order
• B.Determine requirements and support production activities
• C.Determine requirements and keep priorities current.
• D.Control and monitoring material demands

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