Which of the following quality gurus was very critical of merit-pay and individual bonuses?
He discouraged management by objectives and the ranking of employees by performance.

• A.Dr. Taguchi
• B.Dr. Deming
• C.Dr. Feigenbaum
• D.Dr. Juran

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An improvement in quality costs is MOST clearly indicated when:

• A.Management objectives are met.
• B.Prevention costs increase.
• C.Appraisal and failure costs drop.
• D.Total quality costs fall below 15% of total sales.

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A company is planning to completely change its employee performance, appraisal and reward system. Which of the following is NOT viable for consideration in the new system?

• A.Using continuous improvement, quality and customer satisfaction as key criteria.
• B.Integrating subordinate, peer, customer, and self-evaluations with supervisory ratings.
• C.Requiring less frequent performance reviews, but utilizing many rating categories.
• D.Requiring work team or group evaluations that are equal in emphasis to individual evaluations.

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For TQM success, what structure sequence should be followed?
. Develop a quality policy. . Establish a quality council. . Establish strategic quality goals.
. Train for internal audits.

• A.II,III,I,IV
• B.I,II,III,IV
• C.III,II,I,IV
• D.II,I,III,IV

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According to Tchebysheff's theorem what % of measurements must lie within 2.5 standard deviations of the mean?

• A.0.625
• B.0.840
• C.3/4
• D.8/9

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