Free ASQ CSSBB Exam Dumps Questions & Answers

An acquisition team is auditing a business they are considering purchasing. They visit the target company and assess its operations on a series of metrics to determine the current state and compare it to a desired condition to make a determination of their condition. What quality tool is the acquisition team using?

• A.RACI model
• B.FMEA
• C.Gap analysis
• D.Value stream mapping

A speaker should use which of the following listening techniques when making a presentation to a group?

• A.Mentally preparing a response to an audience member's key points
• B.Referring the audience members to handouts during the presentation
• C.Repeating the essence of what an audience member asks
• D.Asking the audience to hold questions until the end of the presentation

Which of the following is an acceptable way to reduce the number of options in a solution selection matrix?

• A.Brainstorming
• B.Process mapping
• C.Multivoting
• D.Affinity diagramming

A company can classify certain defects as "worker-controllable" only if the workers are allowed to

• A.rotate their jobs
• B.review and respond to customer complaints
• C.regulate their own processes
• D.participate on cross-functional teams

A SWOT analysis should be performed when a company is

• A.developing the objectives for a strategic plan
• B.identifying appropriate tactics for implementing the strategic plan
• C.starting the strategic planning process
• D.deploying the strategic plan throughout the organization