Free Avaya 2M00001A Exam Dumps Questions & Answers

Which are two questions for the Line of Business Leader that can help you to establish whether the business need is primarily for voice support or whether multichannel is direction they'd like to pursue? (Select two.)

• A.Do you foresee growing beyond 250 agents within 12 months of deployment?
• B.How do your customers interact with you?
• C.How would you like customers to interact with you?
• D.Would you like to deploy a contact center solution behind an existing PBX via PRI or SIP trunks?

When pitching the Avaya total solution to midmarket customers, which are key areas that are part of an Avaya total solution? (Select all that apply.)

• A.Avaya Contact Center Solutions
• B.Avaya Security
• C.Avaya Networking
• D.Avaya IP Office

If a customer answers yes to the question: "Do you foresee growing beyond 100 agents within 12 months of deployment?" Which solution should you guide them toward?

• A.Avaya Outbound Contact Express
• B.Avaya IP Office Contact Center
• C.Avaya Contact Center select

Scenario:
Pursuant to opening a new branch office in an emerging market in South Asia, the distributor {" Distributor") engaged by Avaya comes in contact with a leading businessman in the country who claims to have sufficient contacts within the nongovernment space and offers to promote Avaya and our offerings in the country. For the above purpose, the businessman demands a cash payment of S1000 which the Distributor pays on behalf of Avaya without seeking Avaya's approval.
Is the Distributor's conduct appropriate?

• A.Yes, since these are typically facilitation "grease* payments aimed to speed up things in the country and are acceptable as exceptions under certain anti-bribery/anti-corruption laws in various countries.
• B.No, the Distributor has violated our Avaya's policies since he did not receive Avaya's approval before effecting the payment.
• C.No. because the Distributor violated Avaya's policies on anti-bribery/anti-corruption because he did not conduct any due diligence on the businessman and without Avaya's knowledge engaged in conduct designed to improperly influence a commercial customer.

Which are four midsize contact center customer pain point? (Select four.)

• A.Many midsize contact centers have IT resources that consist of a limited staff of generalists
• B.Midsize contact centers have many of the same customer experience aspirations as large enterprises, but with far smaller budgets
• C.Midsize contact centers have sophisticated contact center capabilities but lack the desire to use them to their full potential
• D.Midsize contact centers' end customers want to interact with the business through the channels they choose
• E.Many midsize contact centers have basic automated call distribution (ACD) and reporting - which is no longer meeting their center's requirements