Free Avaya 3312 Exam Dumps Questions & Answers

A customer with Avaya Aura Contact Center (AACC) Manager Server would like to view the differences between the data in the Local View and the data in the Contact Center View, arid then resolve the differences so that both views contain the same data.
Which view enables this feature?

• A.the Synchronization View
• B.the Editor View
• C.the Problems View
• D.the Comparison View

A customer with Avaya Aura Contact Center wants to see in a report the percentage of calls being answered in the automotive skillset in 20 seconds or less. What would need to be programmed to obtain this data?

• A.Create an application threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.
• B.Create an application threshold class, set the Level 1 %Servlce_Level_S Threshold to 20, the Level 2
  %Servlce_Level_S threshold to 30, and assign the threshold class to the automotive ski 11 set.
• C.Create a skillset threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.
• D.Create a skillset threshold class, set the Level 1 %Service_Level_S Threshold lo 10, the Level 2% Service_Level_S Threshold to 20 and assign the threshold class to the automotive skillset.

A customer with Avaya Aura Contact Center (AACC) has lost their administrator and therefore must create a Contact Center Management supervisor who can also log into the Contact Center Manager Administration (CCMA) as an administrative user, in the interim until the administrator can be replaced. The customer wants the supervisor definition to be linked to the Contact Center Manager Administrative User definition.
What needs to be done to link the supervisor definition to a web administrative user definition?

• A.Create a new user in Access and Partition Management, assign User Type Administrator, and assign a password.
• B.In Contact Center Management, create a new supervisor, and assign Administrator Voice URI.
• C.In Contact Center Management, first create a new supervisor, and under CCMA Login Account Details, assign User Name and Password. Then in Access and Partition Management assign that supervisor a user type of Administrator.
• D.Create a new user in Access and Partition Management, and assign a password.

A customer with Avaya Aura Contact Center (AACC) wants to create a script using intrinsics. The script will be screened using the 'QUEUED COUNT' intrinsic.
Which category of intrinsic is the 'QUEUED COUNT" intrinsic?

• A.Call
• B.Time
• C.Traffic
• D.Skillset

Which statement regarding scripts is true?

• A.A primary script is the only place that call variables can be assigned.
• B.A primary script is referenced directly from the Master script, otherwise it is a secondary script.
• C.Only a single secondary script allowed per application.
• D.A secondary script is the only place treatments can be applied to the call.