Free Avaya 3314 Exam Dumps Questions & Answers

Which statement with respect to the setup of Proactive Outreach Manager (POM) zones is true?

• A.One campaign can run simultaneously in multiple zones on a system.
• B.An organization defined in a specific zone can, under certain circumstances, use more resources than have been assigned to that zone.
• C.Licenses are automatically moved between zones if needed.
• D.The allocation of the Agent Manager can be changed without disruption of any currently logged in agents.

Which report provides information about resource utilization and operational measurements on the specified Media Processing (MPP) servers?

• A.Performance
• B.Data Export
• C.Contact Detail
• D.Application Detail
• E.Session Detail

Which Proactive Outreach Manager (POM) component is responsible for launching voice calls, and sending SMS messages, or email messages using one or more EPM servers?

• A.Campaign Director
• B.Campaign Manager
• C.POM Pacing
• D.POM Monitor

Which three roles are "templated" roles in Avaya Aura Experience Portal (AAEP)? (Choose three.)

• A.Privacy Manager
• B.Security Manager
• C.Auditor
• D.Supervisor
• E.User Manager

When a call center is administered for Intelligent Customer Routing (ICR), what is the purpose of the Primary ACD Identifier field?

• A.The field is used to identify the link between the Session Manager and the Communication Manager.
• B.The field is available for future use and is not currently used.
• C.The field sets the priority for routing to an ACD.
• D.The field is a unique logical identifier of an ACD for which ICR receives the skill and agent data feeds from CMS rt_soc)cet.