Free Avaya 33820X Exam Dumps Questions & Answers
| Exam Code/Number: | 33820XJoin the discussion |
| Exam Name: | Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Exam |
| Certification: | Avaya |
| Free Question Number: | 65 |
| Publish Date: | Jul 17, 2026 |
| # of views: | 4386 |
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An agent license in Avaya Call Management System is consumed for each agent logged in to at least one measured skill. Regardless of the number of skills assigned to an agent, only one CMS agent license Is consumed when an agent logs In to one or more measured skills. Agent licenses are enabled on CC Elite and CMS, and the Elite Agent licenses are for the ACD functionality.
If CMS is reporting on three ACDs with 500 active agents each, how many agents would it be licensed for?
A client wants a solution to view live, real-time information, and see the immediate results of their adjustments.
From a migration standpoint, in addition to Avaya Aura® Call Center Elite, which additional application will preserve the customer investment?
A customer requires a solution that has a broad appeal across all vertical markets, and simplifies the management operations of Avaya-based solutions through a centralized administration platform. This solution will also reduce costs, enhance security and access, all without increasing complexity.
Which application solution would you present to this customer?
Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.
Which two IX™ Contact Center bundles offer this feature? (Choose two.)
A customer requires a Call Center feature that will provide the following:
* A routing algorithm to manage agents, call volumes, service levels, and predict call wait time
* As agents become available, select the next contact based on defined business objectives to meet service levels across the enterprise.
To meet these requirements, which Call Center Elite feature would you recommend?
| 33820X Dumps Other Version | QA's | Publish Date |
| Avaya.33820X.v2022-10-14.q35 | 35 | Oct 14, 2022 |
| Avaya.33820X.v2022-03-04.q36 | 36 | Mar 04, 2022 |