Free Avaya 3M00030A Exam Dumps Questions & Answers

Which of the following describes the Avaya Contact Center Select (ACCS) Synchronization Service? (Select one.)

• A.The starting point to determine the complete health of the ACCS application in terms of connectivity to IP Office, software health, debug tools, and log tools
• B.A GUI based applications that allows the installer craftsperson to capture customer specific deployment information and then complete the installation and commissioning of ACCS
• C.An ACCS service that performs one way synchronization of ACCS supervisors and agent accounts with their corresponding IP Office user accounts
• D.A graphical flowchart application to define workflow for all media types in ACCS

Avaya Contact Center Select (ACCS) supports Home Worker Agent (Telecommuter) scenarios. Which is the scenario depicted in the diagram shown here? (Select one.)

• A.Agent works from home using an Avaya IP Office "SIP Softphone" as their audio device
  -Secure Solution
• B.Agent works from home using their "Non Avaya" Phone as their audio device
• C.Agent works from home using an Avaya "VPN" Phone as their audio device - Secure Solution

With the Avaya Contact Center Select (ACCS) Software Appliance deployment option, which are Open Virtual Appliances (OVA) that are included with for that deployment? (Select three.)

• A.Avaya ContactCenter Select (ACCS) OVA, containing ACCS Voice and Multimedia software
• B.WebLM OVA, including Red Hat Linux OS for the WebLM Server, and WebLM software
• C.Contact Center System OVA, containing the vSphere application with preset configuration details for RAM and CPU reservations and storage requirements
• D.Avaya Media Server (AMS) OVA, including Red Hat Linux OS, andAvaya Media Server
  7.6 plus applicable Quick Fix Engineering (QFE) Patches

For a Greenfield site, which are the five IP Office configuration steps that need to be done manually in order for Avaya Contact Center Select (ACCS) to register and operate correctly? (Select five.)

• A.Add ACCS SIP extension user account
• B.Auto add users accounts on IP Office for all contact center Agents
• C.Add base extension numbers
• D.Define SIP domain name
• E.Configure Sync Service user account
• F.Manually add user accounts on IP Office for all contact center Agents
• G.Configure short code(s)

Which is an operations/business issue that the Avaya Contact Center Select (ACCS) Synchronization Service addresses? (Select one.)

• A.Manage and balance the workload of the agents in the contact center
• B.Deliver a contact center application that is quick and simple to install with minimal user steps
• C.Deliver a single management and administration point for contact center users
• D.Enable the consistent handling of multiple contacts