Free Avaya 7392X Exam Dumps Questions & Answers

Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)

• A.It enables recorded announcements to be played to incoming calls.
• B.It provides basic reporting on Vectors, Agents, and Trunk Groups.
• C.It improves agent performance as supervisors have the option to have agents handle calls based on either skill level or greatest need.
• D.It provides options for selecting among available agents with the same skill.
• E.It facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.

Which operator of the SET command allows you to check number validation in dialed strings using Luhn's algorithm?

• A.MOD10
• B.SEL
• C.ADD
• D.CATR

Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load balance by comparing sites?

• A.Network Call Redirection
• B.Network Call Transfer
• C.Adjunct Routing
• D.Look-Ahead Interflow

A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer.
Which call center feature can the customer use to track their defined call types?

• A.Call Work Codes (CWC)
• B.Feature Access Codes (FAC)
• C.Redistribution on No Answer (RONA)
• D.Least Occupied Agent (LOA)

A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer.
Which call center feature can the customer use to track their defined call types?

• A.Call Work Codes (CWC)
• B.Feature Access Codes (FAC)
• C.Redistribution on No Answer (RONA)
• D.Least Occupied Agent (LOA)