Free Avaya 7491X Exam Dumps Questions & Answers


Exam Code/Number:	7491XJoin the discussion
Exam Name:	Avaya Aura Call Center Elite and Call Center Elite Multichannel Support Exam
Certification:	Avaya
Free Question Number:	65
Publish Date:	Jul 17, 2026
# of views:	3768
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Total 65 questions

Question 1

A customer is using Windows Server 2008 to run their Call Center Elite Multichannel server software.
Which requirement do they need to configure to install the server software?

A.Microsoft .NET Framework 3.5, Microsoft .NET Framework 4.5.1, and IIS
B.Microsoft .NET Framework 3.5 and Microsoft .NET Framework 4.5.1
C.IIS only
D.Windows Firewall Service, Microsoft .NET Framework 4.5.1, and IIS

Question 2

A customer has the Call Center Elite Multichannel software installed on their equipment.
They have just purchased the Email feature and want to configure it for their system.
What do you recommend the customer should do to install this new feature?

A.Recommend that they use the quick installer because it will install all of the components that they need to run the call center with the new features
B.Recommend that they use the quick installer to upgrade the components they previously had on their server
C.Recommend that they use the Server Utilities installation so that they can install the core components of the Email components
D.Recommend that they install all the Server Utilities one at a time

Question 3

A call center is set up to use Look Ahead Interflow (LAI) to distribute calls to multiple centers. To reduce costs, you implement Network Call Redirection (NCR).
Which command in the vector would invoke NCR when using LAI?

A.route-to number r112920414 with cov n if unconditionally
B.route-to number *r112920414 with cov n if unconditionally
C.route-to number 112920414 with cov n if unconditionally
D.route-to number 9112920414 with cov y if unconditionally

Question 4

A configured server does not appear in the Call Center Elite Multichannel Control Panel.
Which two steps should you ensure you complete? (Choose two.)

A.Update the multicast IP address
B.Refresh the Control Panel window
C.Stop and restart the services for the server application
D.Restart the Windows Server
E.Update the multichannel server IP address

Question 5

A customer wants to routinely monitor their vectors for unexpected results.
How should they monitor their results?

A.Use the Exceptions > Reports > Vector Exceptions in the Call Management System
B.Use the display events command in the Communication Manager
C.Use the System Maintenance > Reports >Error Log report in the Call Management System
D.Use the list history command in the Communication Manager