Free Avaya 7750X Exam Dumps Questions & Answers

View the Exhibit.

Refer to the exhibit. The exhibit shows a simple task flow, where two different topics are being assigned to a single agent group. Topic 2 will connect, but Topic 1 will not connect, and its small connector box is dark greyed out.
Why will Topic 1 not connect?

• A.Topic 1 does not exist.
• B.There is no short code for this topic in the IP Office.
• C.Two topics cannot be connected to a single agent group.
• D.Topic 1 is connected to another task flow.

What are two ways that supervisors may be given the ability to change the skill levels of the agents and topic? (Choose two.)

• A.Give access to the skills overview screen.
• B.Allow them the privilege to change skills.
• C.Create different profiles, so they can change the agentgroups as and when required.
• D.Give them access to the configuration of topics and agents.

An agent requires their UI to open and begin with a customized telephony file.
Which three actions must you take? (Choose three.)

• A.Change the Agent's Privileges
• B.Remove the defaultcheckmark for UI Configuration Telephony
• C.Select the current Telephony file in UI Configuration Telephony from the agent
• D.Change the Agent's Authorizations
• E.Restartthe Agent's UI

If the word "help" is in the subject of the emails sent from customers, then those emails are to route to specific agents.
What can you do to make this happen?

• A.Have a task tag element in your email task flow to pick out the word "help" in the email subject.
• B.Have all emails go to a topic called "help".
• C.Have all emails sent to an agent group called "help".
• D.Have an agent assigned to look through all emails, identify the word "help" in the emails, and then forward the emails to the appropriate agents. word "help" in the email subject.

Which process is responsible for the TAPI connection between IP Office and IP Office
Contact Center?

• A.CHAPSync
• B.IPO Taskserver
• C.Monitor_srv
• D.IPO SyncService