Free Avaya 7765X Exam Dumps Questions & Answers

What are two options for agents/supervisors when they disagree with an evaluation score? (Choose two.)

• A.They can decline the evaluation.
• B.They can escalate it with the superior.
• C.They can click on the disagree button in the evaluation view mode.
• D.They can appeal the evaluation.

Which URL will you launch to check the agent state when calls are not getting recorded in a free seating environment?

• A.http://ip_addr:34112/AvayaAdapter/DebugServlet
• B.http://ip_addr:34101/AvayaAdapter
• C.http://ip_addr:34101/AvayaAdapter/DebugServlet
• D.http://ip_addr:34101/AACCNETAdapter/DebugServlet

Which ACD integration is allowed with CS1K PBX switch?

• A.Avaya Aura Contact Center
• B.Avaya Contact Center Select
• C.Avaya Call Center Elite
• D.Avaya IP Office Contact Center

What are two options for sharing the report with other users? (Choose two.)

• A.Save the report, and put it on a thumb drive.
• B.Schedule and mail the report to multiple users.
• C.Make the report public.
• D.Download and email the report.

In which three scenarios is Interaction download allowed? (Choose three.)

• A.When the Agent who took the Interaction has resigned
• B.When the Interaction is tagged not to be downloaded
• C.When the Interaction is tagged with Flag for QA
• D.When the Interaction is archived