Free Avaya 78950X Exam Dumps Questions & Answers

Which statement about the value of a global variable Is true?

• A.It can only be changed in the variable editor.
• B.It can be changed during a call if It is flagged as a wild variable.
• C.It can only be changed by deleting and re-entering it.
• D.It can be changed during a call using the assign command in a script.

Avaya Contact Center Select (ACCS) uses the TAPI-D Interface to monitor and control the agent endpoint in the IP Office platform. The ACCS solution needs to provide a secure password to use the TAPI-D link.
Which password is required?

• A.CCMA Login ID password
• B.ACCS Administrator password
• C.IP Office System password
• D.Agent Login ID password

For which operation is the Outbound Mail Handler component of the Email Manager responsible?

• A.Retrieving email messages from the corporate email server
• B.Logging into the corporate email server and sending the auto-reply
• C.Saving email attachments to the appropriate folder
• D.Applying the rules engine to determine what skillset to queue the contact to

How many Multimedia users are fully configured within the sample users on Avaya Contact Center Select (ACCS)?

• A.25
• B.1
• C.10
• D.100

What happens after an agent enters an After Call Work Item activity code while on a skillset call?

• A.After releasing the call, the agent must go Ready before entering the After Call Work state.
• B.When the agent releases the skillset call, they are automatically placed in an After Call Work state.
• C.The agent goes into a Walk Away state.
• D.The skillset call is released and the agent goes Into After Call Work state.