Free Apple SVC-19A Exam Dumps Questions & Answers

Which of the following statements are true when safely handling of batteries and portable computer case assemblies with built-in battery? (Choose three.)

• A.Never attempt to separate or remove the battery from a case assembly that has a built-in battery.
• B.If a battery is dropped, it can be reused after visual inspection.
• C.Technicians should put on nitrile or lint free gloves when dealing with hot batteries.
• D.Lift batteries or case assemblies using the battery cable.
• E.Do not expose lithium batteries to high temperatures.
• F.When performing a visual inspection, view the battery from about one foot away.
• G.If something unusual is noticed (such as an odor, swelling, discoloration, deformity or overheating), connect the device to a power outlet and run Diagnostics.

Which of the following types of data are backed up to iCloud? (Choose two.)

• A.Touch ID Settings
• B.Messages
• C.Apple Pay information and settings
• D.Device Settings
• E.iCloud Music Library

Please refer to the following information to answer the questions on the right.
Rachel is starting a repair on a three-year-old MacBook Pro.
After opening the device, she takes some time to visually inspect the top case assembly with battery.
Rachel notes that the battery cell on the MacBook Pro has expanded.
Given the age of the MacBook Pro, she believes the battery has few charge cycles left.
What are two safety precautions that Rachel should take when the battery has an expanded enclosure? (Choose two.)

• A.If the cell appears to be suddenly and actively swelling in real time, Rachel should respond as if the battery is experiencing a thermal runaway event.
• B.The battery presents a safety concern because of the hazardous gas trapped inside the expanded enclosure.
• C.Rachel should be careful not to puncture, crush, or attempt to flatten the expanded battery cell or enclosure.
• D.Rachel should ensure that she is wearing cut-resistant gloves.
• E.The expanded battery should be separated from the top case and placed in the fire-proof safety cabinet for a minimum of two hours.

Jonesy has an Apple Watch and recently purchased an iPhone XR. He would like to use the Apple watch and the data on the old iPhone with the iPhone XR. Place the following steps in the correct order to accomplish his goal.
Use the arrow buttons to move the steps from the column on the left to the area on the right and arrange the order.

Correct Answer:

Explanation

Which of the following gestures should be avoided when welcoming a customer? (Choose two.)

• A.Making eye contact
• B.Opening hands
• C.Standing straight
• D.Fidgeting
• E.Folding arms