Free Apple SVC-19A Exam Dumps Questions & Answers

Please refer to the following information to answer the questions on the right.
Rachel is starting a repair on a three-year-old MacBook Pro.
After opening the device, she takes some time to visually inspect the top case assembly with battery.
During an embedded battery inspection which of the following issues should Rachel look for? (Choose two.)

• A.Updated battery firmware
• B.Battery is the correct color
• C.Dot imprints
• D.Scratches
• E.Battery-compliance shipping label

When would a technician need to use a positive 'no' with a customer? (Choose three.)

• A.The device is out of warranty.
• B.The customer wants to purchase a new device.
• C.The device is eligible for repair.
• D.The customer is misinformed about service options.
• E.Apple introduces new product.
• F.The technician does not feel like helping the customer.
• G.The device is an obsolete device that we no longer service.

When evaluating an issue, which of the following is an empathetic and supportive closed question about updating software on an iOS device?

• A.Updating your software is extremely easy, why haven't you done so?
• B.How to update your software is in the iPhone User's guide, why didn't you read it before using this phone?
• C.I notice that your iPhone software is not up to date; would you like me to walk you through updating the software?
• D.You do know you should always update your software, correct?

Which equipment is used to check if an AC power outlet is properly grounded?

• A.A conductive workbench mat
• B.A nylon probe tool (black stick)
• C.A grounding cord with alligator clips
• D.A ground polarity tester

What requirements are needed for iCloud to automatically back up an iOS device each day? (Choose two.)

• A.The device is updated to latest iOS.
• B.The device is powered off.
• C.The device has two-factor authentication turned on.
• D.The device's screen is locked.
• E.The device is connected to a power source.