Free BCS ITILF Exam Dumps Questions & Answers

Which statement is CORRECT?

• A.The configuration management system is part of the service knowledge management system.
• B.The configuration management system is part of the known error database
• C.The service knowledge management system is part of the configuration management system.
• D.The configuration management system is part of the configuration management database.

Third parties responsible for supplying goods or services that are required to deliver IT services is a description of which stakeholder?

• A.External Consultants
• B.External Customers
• C.Operations
• D.Suppliers

Which reason describes why ITIL is so successful?

• A.It is designed to be used to manage projects
• B.It is not tied to any particular vendor platform
• C.It tells service providers exactly how to be successful
• D.The five ITIL volumes are concise

What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?

• A.Configuration baseline
• B.Project baseline
• C.Change baseline
• D.Asset baseline

Which process is responsible for the availability, confidentiality and integrity of data?

• A.Change management
• B.Service catalogue management
• C.Information security management
• D.Service asset and configuration management