Free BCS MBP18 Exam Dumps Questions & Answers
| Exam Code/Number: | MBP18Join the discussion |
| Exam Name: | BCS Practitioner Certificate in Modelling Business Processes 2018 |
| Certification: | BCS |
| Free Question Number: | 42 |
| Publish Date: | Sep 26, 2026 |
| # of views: | 2816 |
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Some airlines have introduced new routes from an airport and the number of passengers has risen by 20% in the last 3 weeks. This number is expected to further increase as competition is forcing fares down Airport management is anticipating issues within the terminal as the number of passengers increases. There have been several meetings and it has been decided that the current passenger approach is still suitable, although it will take on more staff to work in both departures (particularly at check out and security) and in arrivals (particularly in baggage handling) What performance issue is this MOST likely to address?
LIoyd works as a counter supervisor in the local branch of a national bank. LIoyd is responsible for ensuring that the back's cash machine has sufficient money.
The money for the cash machine has to be from the back's cash processing center, which supplies new and good quality banknotes. The cash machines can be topped-up with cash from the tills, but the poorer quality banknotes often cause the cash machine to jam.
LIoyd has the check the machine's cash levels and place an order for new notes by 3pm for delivery the following working day.
Which is the BEST performance measure for the task Maintain cash machine level's?
In order to identify potential improvements, a business analyst has been asked to document the current customer sales experience in a large, electrical superstore. Whilst shadowing a customer service advisor, a sale was lost because the advisor couldn't authorise a price discount for a customer, who had seen the product advertised at a lower price by a competitor. The customer advisor tried to discount the product to match the competitor's price but was unable to do so.
The customer service advisor explained that this discounting required management approval and.
unfortunately, both managers authorised to do this were on their lunch break What element of the POPII model had caused the sale to fail?
Furlow and Hall is an interior decorating business. Specializing in high-quality handmade soft furnishings and a bestspoke design service. The business uses a small number of highly skilled craftspeople to make its products using traditional techniques.
Mrs Tieback, who sews the curtains for Furlow and Hall, is retiring later this year. Her local council has discovered that she has a workshop at her home and has informed her she is liable for business rates. This will lead to increased costs and so it is no longer economically viable for her to continue working.
Where wouldMrs Tieback be shown on an organisational model of Furlow and Hall?
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B)
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D)
The product enquiry process of a company is under investigation. The current process is an follows:
1.Take customer details: Name and address of the enquirer and preferred customer payment method.
2.Confirm stock availability: Check the computer system to see if the product required are in stock.
3.Confirm delivery date, Check with outbound logistics, the likely delivery data of the in-stock products to the price not being acceptable to the customer.
4.Go ahead with order: Place order for enquirers who have accepted the price and delivery date.
What approach to improving business processes would bring an immediate improvement in this process?