Free BCS PC-BA-FBA-20 Exam Dumps Questions & Answers

What is the PRIMARY purpose of a benefits plan?

• A.It quantifies intangible benefits that could not be quantified when the business case was presented.
• B.It is published to shareholders to show that their investment made will result in tangible benefits for the organisation.
• C.It provides a firm basis for tracking the business benefits and managing their realisation.
• D.It provides a firm basis for tracking the benefits of making changes to requirements.

Which two ' P's contribute to the POPIT™ holistic model?

• A.People and Processes
• B.Projects and People
• C.Projects and Purpose
• D.Processes and Purpose

Which drawback of Waterfall is addressed in Agile methodology?

• A.The agile methodology captures all requirements at the start of a project to reduce risks typically experienced in waterfall.
• B.Agile development requires stake holders to agree to the scope of the project before the work begins, reducing uncertainty in the design.
• C.The agile methodology addresses the inherent uncertainty in cost associated with waterfall.
• D.Agile development addresses the inflexibility of waterfall as it pertains to changing requirements.

A business case contains the following in its management summary:
' The recommended option meets the new regulatory requirements. It will ensure our products remain in the marketplace and be the first to receive compliance certification, which will enhance our reputation as the market leader New business policies and processes will be introduced, which may temporarily reduce productivity. The action plan will be communicated to all staff at the next monthly meeting?
Which TWO categories of costs and benefits are described in this extract?

• A.Tangible costs
• B.Intangible costs.
• C.Tangible benefits
• D.Irregular costs
• E.Intangible benefits

The management of a chain of hotels has decided that one of its critical success factors (CSF) is to ' provide excellent customer service ' The below measures have been suggested.
Which THREE of these are appropriate key performance indicators (KPIs) for the CSF ' provide excellent customer service " ?

• A.The number of customers who complain.
• B.The percentage of customers who return
• C.The number of customers who make use of their in-room mini bar
• D.The percentage of customers who join the hotel loyalty scheme
• E.The percentage of customers who use the leisure facilities