ABC is an independent training provider in Country F. It provides training in business related subjects to a wide range of corporate customers. All of its tutors must possess a nationally accredited training qualification before being allowed to teach and all of its courses follow nationally accredited programmes which are externally monitored. This is considered to be a critical aspect of its business reputation.
ABC has one major competitor, XYZ, within Country F. XYZ offers similar courses to ABC but its tutors do not have to have an accredited training qualification and its courses do not follow the national accredited programmes. The style and content of courses varies significantly between XYZ's centers.
There are a number of universities which offer nationally accredited courses within Country F. ABC does not consider these as competitors because typically they attract students wishing to undertake degree courses. The average university pass rate for nationally accredited programmes is currently higher than ABC's.
Which of the following types of benchmarking would be most useful for ABC?

• A.Internal
• B.Process
• C.Competitor
• D.Strategic

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Kotter and Schlesinger identified six change styles. Which of the following situations would be better managed by a Negotiation and Agreement style?

• A.Where management requires the detailed technical knowledge of the staff affected to design the change.
• B.Where management prefers to force through the change quickly and against the interests of the staff.
• C.Where the proposed change will disadvantage a powerful group of employees.
• D.Where staff are positive about the benefits from the change but do not understand what management requires them to do.

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LLL is an international oil and gas exploration company. It is considering investing S300 million in developing new oil fields in Country D.
For this it will need to obtain a licence from the government of Country 0.
These new oil fields will bring much wealth to Country D because a large proportion of the revenue from the production of oil will be paid to the government as part of the licensing agreement However, oil production in Country D will have some undesirable social effects, such as the threat of pollution, congestion to the roads and pressure on local amenities such as housing, electricity and clean water Which of the following approaches to stakeholder management should LLL NOT undertake in order to enter Country D?

• A.Undertake stakeholder mapping to identify the interests of the most powerful players in the decision to grant a licence to LLL
• B.Commit to improving the local amenities and roads as a part of the application for a licence in Country D
• C.Develop and circulate a promotional video showing the benefits enjoyed by other countries in which LLL operates
• D.issue free shares in a Joint Venture to develop oil fields to government ministers from Country D.

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The Management Accountant in company PP has been asked by the Finance Director to produce a paper on "Game Theory" for the next Board meeting.
Which of the following is a valid statement?

• A.Game Theory studies the strategic interactions among rational players.
• B.Game Theory suggests that Organizations should not interact with the external environment.
• C.Game Theory treats strategy as an interaction between the Organization and its customers.
• D.The information culture would be a key consideration to study as part of the Game Theory.

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Company TTT produces a range of products, including products T1 and T5.
Product T1: Profitability has declined in recent years, although small profits continue to be made as the market contracts due to changing customer pReferences. Overall market share is low and continues to reduce.
However, in addition to external sales T1 is also used as a component of product T5.
Product T5: A market leader within a low growth market, sources components both externally and from TTT's other subsidiaries. T5 benefits from significant economies of scale and TTT has recently considered modernizing its T5 production line but following a cost benefit analysis, decided not to proceed.
Which of the following is an appropriate strategy for TTT to adopt?

• A.Harvest both product T1 and product T5.
• B.Harvest product T1 and Divest product T5.
• C.Divest both product T1 and product T5.
• D.Divest product T1 and Harvest product T5.

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