Describe three types of fraud that could occur within the supply chain of an organization with which you are familiar.
Correct Answer:
Fraud occurs when a person acts deliberately to secure monies from another party through dishonest method. Within the supply chain of an organization, fraud can represent itself in the following ways: 1. Kickbacks: e.g. (commission given to a bribe taker for service perform) 2. Corrupt influence (e.g ordering more than what is required) 3. Collusion: (group of suppliers working together to submit multiple bids and split profit. 4. Bid Rigging (a contract is informally agreed with a chosen supplier prior to the official process 5. invoicing fraud 6. Substitution (submitting products that are below the required quality 7. False claims (files false document) Case Study A series of news stories reporting events such as the collapse of the Rana Plaza building in 2013 have drawn attention to the poor conditions in garment factories across India and South East Asia. Human rights groups have long be critical of the excessive hours and poor wages workers are forced to endure, as well as the abuse they receive from supervisor. With consumers becoming increasingly aware of these conditions, more pressure is being put on global brands and retailers to ensure their supply chains are fair and ethical. Certain areas have been notorious for the mistreatment of workers. In India's textile valley', young women are been bound into contracts where they work for two to three years, in exchange for a lump sum of money that they can then put towards a dowry. This is known as the 'Sumangali [a married woman] Thittam' scheme. These women are forced to live in hostels under restrictions that prevent them from moving, and are denied the opportunity to improve their living conditions. Retailers including Walmart and H & M are known to source garments from factories in the 'textile valley'. Reports by organizations including the Asia Floor Wage Alliance (AFWA), Central Combodia, Global Labor Justice, Sedane Labour Resource Centre (LIPS) Indonesia, and Society for Labour and Development (SLD) India have exposed unethically run factories that supply garments to H & M, Gap and Walmart. However, retailers will continue to benefit from expensive labour until mounting customers pressure causes them to change.
Question 122
What is contract performance review and continuous improvement?
Correct Answer:
Contract performance review and continuous improvement is the stage 11 of the CIPS procurement and supply cycle. In order to effectively manage supplier performance and contractual obligations, the suppliers per-formance against key performance indicators (KPI) should be reviewed regularly. This KPI should have been agreed doing the post contract award negotiation. In addition to review KPIs suppliers and the procurement team should work towards continuous improvement. This is a continuous ef-fort to improve product or services within an organization. This may involve improving quality, reducing waste in the supply chain and focusing on innovation. It is an ongoing process that works toward perfection.
Question 123
Describe three types of fraud that could occur within the supply chain of an organization with which you are familiar.
Correct Answer:
Fraud occurs when a person acts deliberately to secure monies from another party through dishonest method. Within the supply chain of an organization, fraud can represent itself in the following ways: 1. Kickbacks: e.g. (commission given to a bribe taker for service perform) 2. Corrupt influence (e.g ordering more than what is required) 3. Collusion: (group of suppliers working together to submit multiple bids and split profit. 4. Bid Rigging (a contract is informally agreed with a chosen supplier prior to the official process 5. invoicing fraud 6. Substitution (submitting products that are below the required quality 7. False claims (files false document) * Refer to the question column for response
Question 124
What are the five stages in Tuckman's team Development model?
Correct Answer:
Tuckman's team development model depicts from where a team is formed to the various stages they might experience before the end where the objective is achieved and these includes. 1) Forming: here they are just being put together 2) Storming: conflict and competition begin to arise 3) Norming: here agreement and consensus is reached as roles and responsibility is clear. 4) Perform: They start carrying out the roles and responsibility 5) Adjourning: Task is complete and they are discharged * Refer to the question column for response
Question 125
Describe the seven stages of the Tender Process and explain the reasons why the stages must be followed.
Correct Answer:
The purpose of the tendering process is to invite potential suppliers to bid to supply a product or service to the buying organization. Then buying organization select suitable suppliers, award con-tract and manage. The process is selected mostly when the need is a large or complex project or the law mandates it or it is in the company's policies to do so. The stages of the tendering process includes; Stage 1: decide which style of tender to use. There are four types of tendering used within pro-curement and this include; 1) open 2) Restricted 3) Negotiated 4) Competitive Dialogue Stage 2: Prepare invitation to tender (ITT): this stage is to prepare the document that will be made available to potential supplier. It should contain everything potential bidders will need to know to fully understand the need and to prepare and send a suitable RESPONSE it may likely in-clude; open letter, company details, overview of a project, evaluation criteria, submission date and so on. Stage 3: send ITT: With fairness, transparency and equality, buyer will provide the documents to all potential suppliers at the same time and also provide exactly the same information/documents to all suppliers. If after receiving the ITT and some suppliers seek clarifications on anything in the documentation, buyers must give same response to identical questions to keep the process transparent and fair. Also, the response to each query to all bidders in the process. Failure to this may result in bidders who feel disadvantaged or discriminated in any form to submit a legal challenge. Supplier submitting a Legal challenge may cause delay in the process and eventually increase administrative cost for the buyer. Stage 4: Buying organization receives responses to the Invitation to tender from suppliers (bids). Suppliers must adhere to the bid submission dead line included in the invitation to tender document. Any bid that arrives after the deadline must be left out of the process, or else this may result to other suppliers legally challenging the process. Stage 5: Evaluate bid. The buying organization can now evaluate the bids based on the criteria in the ITT document. It is always thorough that cross-functional team evaluates the bids to guarantee complete fairness and ensure that the chosen bid is fit for purpose. In evaluating the bids, the cross-functional team will consider the bids in the following areas; supplier organization, ethics, price, sustainability, quality, payment, disposal, service level, location, warranty and risk. Stage 6: Award contract and give feedback hence the buying organization wards the contract to the winning supplier. This can take place by a formal communication like a letter or an e-mail. Stage 7: Contract management. Contracts must be evaluated against the criteria in the invitation to tender. The reasons why these stages must be followed includes; 1. Knowing the right TYPE of tender to use, reduces administration cost, for example, deciding to do restricted tendering to reduce the interest that are going to be sent in have already cut down on administrative cost. 2. The supplier can know what exactly the buyer's intentions are by developing description and the required specification. 3. To ensure that objectives of resorting to use the tendering style and the tendering process is achieved 4. To ensure that the organization generates added value by going through the stages. 5. To ensure that there are none unethical issues like fraud, bribes etc are not part of the system. 6. To ensure that the tendering process becomes transparent to all suppliers. These stages must be followed for transparency and fairness. Just like in stage 3: buyer send out the ITT to potential suppliers at the same time and providing them same information. Failure to this and bidders who feel disadvantaged or discriminated in any form may submit a legal challenge. Supplier submitting a Legal challenge may cause delay in the process and eventually increase administrative cost for the buyer.