Free CIPS L5M9 Exam Dumps Questions & Answers

Inventory Management is an important focus of operations within the Construction Industry. Is this TRUE?

• A.no- the construction industry does not require the storage of inventory
• B.yes- this is the most important aspect of managing a construction project
• C.yes- its important that materials are ordered to the correct timescale to ensure the project remains on track
• D.no- inventory management is a key focus in the manufacturing industry only as raw materials are converted into outputs

The DMAIC Methodology includes five phases, what are these?

• A.design, manufacture, analyse, implement, control
• B.design, measure, apply, improve, consult
• C.define, manufacture, apply, increase, conclude
• D.define, measure, analyse, improve, control

Little Joy Ltd is a large company with several functional departments. Below are details of four departments. For each, you must decide which functional area of the business the department is, as well as the SERVQUAL Gap that each Department Lead is concerned with.
Department 1: This department is concerned with the creation of products. The products are created in line with BS EN 716-1 and undergo vigorous tests before they leave the factory. Many customers are unaware of the additional costs of testing to BS EN 716-1 and complain about the price of this product line.
Department 2: Other departments of the business are internal customers of this functional area and approach the Department Lead when they require something to be bought. Often the internal customers have unrealistic expectations of the timescales involved in the process and the Department Lead spends a lot of time explaining lead times and logistics.
Department 3: This functional area creates the budgets for the company and emails these to the Department Leads at the beginning of every quarter. Due to the complexity of the documents, other functional areas of the business often don't understand the information provided.
Department 4: This area of the business is concerned with revenue, which has recently slumped. The Department Lead is conducting market surveys to find out the reason for this.
Complete the table below by listing the Functional Area of the business, and the corresponding SERVQUAL Gap. Each response should only be used once: procurement, finance, sales, production, satisfaction gap, delivery gap, standards gap, communication gap.

Which of the following will you put into box 2?

• A.finance
• B.production
• C.procurement
• D.sales

In which industry would scheduling, health and safety and quality control be key focuses of operations processes?

• A.agriculture
• B.construction
• C.finance
• D.retail

The RATER methodology looks at the key dimensions to providing an effective service. Which of the following is not a dimension of this framework?

• A.assurance
• B.empathy
• C.tangibles
• D.responsiveness