Free Cisco 500-051 Exam Dumps Questions & Answers


Exam Code/Number:	500-051Join the discussion
Exam Name:	Unified Communications Contact Center Express Implementation - UCCX
Certification:	Cisco
Free Question Number:	50
Publish Date:	Jul 08, 2026
# of views:	3702
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Total 50 questions

Question 1

In a Cisco Unified CCX application script, a number is read from an external database. The number must then be played out as part of a prompt. Which Cisco Unified CCX Editor step creates a new prompt that can play out the number?

A.Create Generated Prompt
B.Create Container Prompt
C.Create Language Prompt
D.Create Conditional Prompt

Question 2

Which three components are installed from the Cisco Unified CCX Installer media? (Choose three.)

A.Informix DB
B.Recording Component
C.iPlanet Web Server
D.Cisco Unified Communications Manager
E.Cisco Unified Operations Manager
F.Cisco Unified CCX Engine

Question 3

Which three tasks can an agent perform on the Cisco Agent Desktop? (Choose three.)

A.transfer a call to an SME
B.send enterprise data to an SME
C.send an email to an SME
D.chat with an SME
E.start a Cisco WebEx session with an SME

Question 4

Which action would you take to convert a high availability over LAN deployment to high availability over WAN?

A.Apply a ''WAN Standby'' license.
B.Apply a ''Warm Standby'' license.
C.Reinstall second Cisco Unified CCX node and add it to cluster over WAN.
D.Do a fresh installation of the whole system as high availability over WAN.

Question 5

Which step library is included in the license for Cisco Unified CCX Standard?

A.database steps
B.ICM steps
C.email steps
D.document steps