Free Cisco 500-440 Exam Dumps Questions & Answers


Exam Code/Number:	500-440Join the discussion
Exam Name:	Designing Cisco Unified Contact Center Enterprise
Certification:	Cisco
Free Question Number:	88
Publish Date:	Dec 16, 2025
# of views:	2687
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Total 88 questions

Which two statements about a Contact Center Enterprise solution in virtualized environment are true? (Choose two.)

A.UCS B/C series NIC teaming is supported.
B.Gigabit Ethernet Auto Negotiation is optional for NIC and switch.
C.802.1Q uplinks to VMware hosts must not be configured for host/edge spanning-tree forwarding.
D.10/100 NIC speeds are supported.

Which two statements about combining IP telephony and Cisco Unified Contact Center Enterprise Extensions on the same IP phone are true? (Choose two.)

A.The agent state changes based on the activity of the ACD line.
B.If the agent picks up the phone to place a call, the agent is put into ready mode.
C.The ACD line on the IP phone may have voicemail or call forwarding defined.
D.In a typical call center, the ACD line is the first line on the phone to make it easier for the agent to forward inbound ACD calls.
E.Cisco Unified CCE supports only one agent ACD line on the IP phone.

Which attribute can be created in Cisco Unified Contact Center Enterprise Precision Routing?

Which three benefits does a Cisco Unified Contact Center Enterprise centralized deployment with small agents branch provide? (Choose three.)

A.It requires only limited system and network management skills at remote sites.
B.Calls extend over the WAN only while calls are in queue.
C.Small remote branches require PSTN and SIP trunks, in addition to the ones needed for local POTS lines for emergency services (911) in the event of a WAN link loss.
D.PSTN trunks for incoming traffic connect to data centers for efficiency.
E.It does not use VoIP WAN bandwidth when an agent is answering the call.
F.It requires only a small data switch and router, IP phones, and agent desktops at remote sites for a few agents.

Which two functional limitations are Whisper Announcements subject to? (Choose two.)

A.Whisper Announcements do not support Silent Monitoring.
B.CVP Transfers do not support Whisper Announcements.
C.Announcements do not play when the router selects the agent through a label node.
D.While an announcement plays, you cannot put the call on hold, transfer, or conference; release the call; or request supervisor assistance.
E.Whisper Announcements are not supported in a Mobile Agent deployment

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