Free Cisco 500-442 Exam Dumps Questions & Answers

Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?

• A.Miscellaneous under Call Settings card
• B.IVR Settings under Call Settings card
• C.Route Settings under Call Settings card
• D.Device Configuration under Infrastructure Settings card

What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)

• A.Call Routing Reports
• B.TCP/IP disconnect reports
• C.Administration Audit Report
• D.Real-time Report
• E.Historical Report

Which communication protocol is being used between PG/Router and Live Data to generate report information?

• A.UDP
• B.HTTP
• C.TIP
• D.TCP

What are two descriptions for the Agent Targeting Rule? (Choose two.)

• A.Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG).
• B.Agent Targeting Rule configuration simplifies the Mobile Agent configuration for the CCE Agent Peripheral Gateways (PG).
• C.Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE VRU Peripheral Gateways (PG).
• D.The Agent Targeting Rule allows configuration of Media groups by specifying the Agent id range and valid Routing Clients.
• E.The Agent Targeting Rule allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients.

In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? {Choose two.)

• A.Skill-groups
• B.Routing Layouts
• C.Workflows
• D.Routing scripts
• E.Reason Codes