Free Cisco 600-455 Exam Dumps Questions & Answers


Exam Code/Number:	600-455Join the discussion
Exam Name:	Designing Cisco Unified Contact Center Enterprise (UCCED)
Certification:	Cisco
Free Question Number:	88
Publish Date:	Aug 25, 2026
# of views:	3584
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Total 88 questions

Question 1

Which two statements about Cisco Unified Mobile Agents are true? (Choose two.)

A.They perform call control features (example: Hold/Conference/Transfer) only from the agent desktop.
B.They extend and connect.
C.An additional voice gateway is required for Silent Monitoring.
D.They are limited only to PSTN phones and mobile phone; IP phones are not supported.

Question 2

Which two options are the maximum number of concurrent reports supported by CUIC? (Choose two.)

A.400 concurrent Historical reports
B.Up to maximum agent capacity for historical report using live data
C.50 concurrent Historical reports
D.800 concurrent Real-time reports
E.100 concurrent Historical reports
F.400 concurrent Real-time reports

Question 3

Which two features does the SIP Proxy provide when deployed with Cisco UCCE, Cisco Unified CVP? (Choose two.)

A.load balancer for HTTP and SIP
B.load balancer for HTTP and SIP
C.N+1 or N.N redundancy
D.demarcation point between networks
E.centralized dial plan

Question 4

Which three statements about Courtesy Callback are true? (Choose three.)

A.You can schedule a callback for a specific time.
B.Courtesy Callback is not allowed with Agent Request API.
C.If the caller decides to be called back by the system, they leave their name and the time they want to be callback.
D.Courtesy Callback is supported only with Cisco Voice Gateway.
E.The caller who has been queued by Cisco Unified Communication Manager can hang up and subsequently be called back when an agent is close to becoming available (preemptive callback).
F.Courtesy Callback enables Cisco Unified Communication Manager to offer callers (who meet your criteria) the option to receive a courtesy callback by the system instead of waiting in the queue.
G.Courtesy Callback reduces the time callers have to wait in a queue.
H.Courtesy Callback does not change the time a customer must wait to be connected to an agent.

Question 5

Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose three.)

A.Courtesy Callback
B.transfer call routing from agent to agent
C.Cisco Extension Mobility for agents
D.Cisco Mobile Agents
E.call queuing
F.CTI data on Cisco Agent Desktop screen pop