Free Cisco 600-460 Exam Dumps Questions & Answers

Which three objects are created by the Domain Manager tool in the Cisco Unified ICM? (Choose three.)

• A.ICM instance
• B.ICM Organizational Unit
• C.ICM facility
• D.ICM agent users
• E.ICM User Group policy
• F.ICM Security policy

Refer to the exhibit.

In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging into the desktop. The error message highlighted has been found in the CTI Jgw1 log file. Which option describes the likely cause of this error?

• A.PG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group" role.
• B.MAC address of the phone not associated with PG user.
• C.Phone IPv6 feature is enabled.
• D.Phone Join Across Lines feature is enabled.
• E.Phone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively.

Which tool is available to expand the size of Cisco Unified ICM databases?

• A.Microsoft SQL Studio
• B.ICMDBA
• C.DBExpand
• D.database sizing utility

Refer to the exhibit.

Four calls enter the script in the exhibit but are queued due to no agents being available. Assume that the calls are equally distributed across the A, B, C, and D path in that order using the % Allocation Node and that the Queue to Skill Group Node priority is left at its default setting. Which call is answered first?

• A.The call that traversed through the B path.
• B.The call that traversed through the A path.
• C.The call that traversed through the D path.
• D.The call that traversed through the C path.

Which option lists what the Security Wizard configures with Cisco Unified Contact Center Enterprise?

• A.Windows Firewall, network isolation, and SQL hardening
• B.VPN configuration, IPsec configuration, and NAT configuration
• C.network isolation, IPsec configuration, and Windows configuration
• D.Windows Firewall, IPsec configuration, and gateway security