Which case represents a risk of renewal where a mitigation analysis will help obtain a more desired outcome?

• A.Customer is willing to subscribe to a recommendation case to be publicly communicated.
• B.The health index of a customer is over expected targets with no red flags.
• C.There are no open incidents 30 days before renewal dates.
• D.The adoption rate is 50%under the expected level and the plan is six months before the expiration date.

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Which two factors drive subscription value for customers? (Choose two)

• A.continuous access to innovation
• B.training access
• C.bundling of software and hardware
• D.up to date security protection
• E.freeware offers

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Which statement is the most accurate description of the Health Index?

• A.an ongoing measurement of customer sentiment
• B.a tool for service providers to determine what stage of the lifecycle to offering training solutions
• C.an ongoing measurement of several key customer health indicators
• D.a measurement tool for resolving specific product quality issues and adoption barriers

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Which statement regarding which tools can be added as value to customer and partners is invalid?

• A.Trusted Data Source for Hardware Refresh and Software renewal insights
• B.Adoption scores which provide insight into how well customers are utilizing service and software they purchase
• C.Help manage Discounts for Quoting
• D.Gain insight into new and unique business prospects for your customers and expand sales potential

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Which services are contained in the CX portfolio?

• A.Support Services,Business Critical Services, Professional Services and Managed services
• B.Support Services ,Business Critical Services and Professional Services
• C.Support Services and business Critical Services
• D.Support Services,Business Critical Services,Professional Services,Managed services, and Learning Services

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