Free Cisco 820-427 Exam Dumps Questions & Answers

A business lead in a large service supply chain organization wants to improve information sharing within his operations team through the use of wikis and other collaboration technologies. After a quick assessment, he found an internal wiki offering that marginally met the needs of his group, and he learned that the company has a two-year roadmap to upgrade the wiki to a more feature-rich product. What is his best course of action that delivers immediate business value while aligning with the company's goal of reducing long-term operations costs?

• A.Selecting and negotiating a license for a third-party, cloud-hosted collaboration solution that perfectly fits the needs of his group.
• B.Installing the target-state collaboration solution on a workgroup server in his lab and migrating it to the corporate implementation when it's available.
• C.Tell his IT staff to design and develop a custom solution.
• D.Adopting the existing corporate wiki platform but limiting its use to only those capabilities that migrate easily to the new platform.

Which could be a layer within an enterprise architecture?

• A.Organization's reporting structure
• B.Project office's governance practices
• C.Business services
• D.Service level commitments

What is a recommended technique for building a good relationship with someone who has a dominanting or very strong personality?

• A.1. Use humor to create an informal environment. 2. Use emotional language or speak in extreme terms -- like "outstanding" or "I love that idea".
• B.1. Be direct and clear. 2. Stick to the topic, with little discussion about things outside of work.
• C.1. Make sure to get your points out first and explain why they are right. 2. Be prepared for criticism and have a couple of topics ready where you will immediately give in.
• D.1. Discuss the person's interests outside of work. 2. Limit the conversation to just two topics, since the conversation will likely go into detailed stories about experiences.

An IT Architect for an international consulting firm is tasked with gathering technical requirements for the company's new email platform. What is the most effective way to understand the business capability needs from the user community?

• A.A Request for Input (RFI) to the product's engineering team.
• B.An in-person workshop with key power users from within the IT organization.
• C.A write up of the product's features and capabilities published to the company intranet.
• D.An online video outlining the goals of the project followed by a 30-question online survey sent to all users within the company.

A business lead in a Fortune 100 customer service organization wants to optimize the efficiency of his service incident team, while having the ability to rapidly respond to changing market conditions in the industry. Which incident management platform best supports these goals?

• A.An Intelligent Business Process Management System that enables the business to directly define, execute, and measure their business processes.
• B.An Enterprise Resource Management platform that focuses on standardization and scale.
• C.A mobile-enabled service incident platform developed by a small start-up company.
• D.A custom-developed help desk application that was created for the internal IT support team.