Free Cisco 820-427 Exam Dumps Questions & Answers

A regional bank wants to improve the customer satisfaction score for its online banking user base by 25%. Which two system capabilities best support this business outcome? (Choose two.)

• A.Implementing a cloud computing solution that incorporates industry best practices.
• B.The creation of a consistent customer master that spans across all customer-facing business units (credit card, consumer banking, mortgage, personal loan).
• C.Single sign-on access management which enables customer authentication credentials to carry forward across multiple banking applications.
• D.A user experience that is optimized around how the company's backend order management system processes transactions.
• E.The introduction of an Enterprise Resource Planning platform to replace the company's ecosystem of legacy applications.

Which two statements are true about Key Performance Indicators (KPIs) and Critical Success Factors (CSFs)? (Choose two.)

• A.KPIs measure outcomes.
• B.KPI are the activities which most heavily influence whether performance is strong or weak.
• C.CSFs are a cause of a positive or negative result for the company.
• D.CSFs compare planned and actual performance.

Which is a critical first step when thinking about how to communicate technical content to a senior business manager?

• A.Draft a high level message using language pulled from the top IT vendors.
• B.Plan out your message to explain potential options.
• C.Identify a person on her staff who can explain details.
• D.Listen to the customer to understand her KPIs.

DRAG DROP

Correct Answer:

What impact on business can cloud technologies provide?

• A.Improving green brand awareness
• B.Reducing project risk
• C.Reducing application's response time to streamline transactions and getting better customer and employee satisfaction
• D.Reducing travel expenses and enhancing productivity