Free Cisco 820-605 Exam Dumps Questions & Answers

Refer to the exhibit.

Which action should the Customer Success Manager take to improve the health index of Company A?

• A.Perform a marketing campaign and share the roadmap of new products.
• B.Observe net promoter scores and how likely the customer is to recommend the products to someone else.
• C.Provide recommendations for training or suggest new features based on data analysis.
• D.Analyze annual recurring revenue growth, renewal rates of other products, and timeliness of bill pay.

A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach will best measure success?

• A.Implement staff Super Users to provide feedback
• B.Measure the number of complaints raised by students
• C.Use a combination of tailored surveys and IT tools-based metrics
• D.Administer twice-yearly student and staff surveys with two question related to IT

Which action does a Customer Success Manager take when the customer has technical questions at an onsite Quarterly Review meeting?

• A.Identify potential adoption challenges related to technical questions and schedule a meeting to address these questions.
• B.Request the customer to open a support case.
• C.Answer the questions as best they can and plan an onsite follow-up training.
• D.Modify the meeting agenda and call in a technical resource.

What are two examples of expand opportunities? (Choose two.)

• A.adding headcount to manage solution by the customer
• B.providing solution optimization services
• C.training on existing features
• D.hosting an executive review
• E.increasing license count

You are a Customer Success Manager and have just been assigned a strategic new account. Which course of action is the best to help you prepare for the first customer introduction meeting?

• A.Speak the internal contacts to understand the customer sentiment and outstanding escalations
• B.Perform a deep analysis of all the sales orders to the past 24 months
• C.Build an understanding of your customer's business and market trends and priorities
• D.Engage with the account team to understand the expansion opportunities