An office manager reports that a printer is experiencing performance issues. Printouts are smudging when they are handled, and. recently, whenever the manager tries to print oversized documents, the paper jams before anything is printed on it.

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A user contacts the help desk in reference to a failing thumbprint scanner. The user states the scanner was functioning correctly yesterday. Which of the following troubleshooting steps should be performed FIRST after the ticket has been filed?

• A.Inquire about possible changes.
• B.File a damage report.
• C.Requisition a new scanner.
• D.Attempt to clean the scanner.

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A user submits a help desk ticket regarding a smartphone that will no longer accept its charging cable. The assigned technician notices the phone does not have a protective case, and the user constantly transport the phone in a pocket. The technician attempts to use a secondary charger, but the cable falls out of the phone. Which of the following is the MOST likely cause of the issue?

• A.The charge port contains foreign objects, such as lint.
• B.The phone's battery has swelled, preventing the utilization of the charge port.
• C.The phone has experienced water damage, thus the battery is not charring.
• D.The phone requires a firmware update to address charging issues.

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A technician wants to deploy a .msl package lo a corporate network. The technician needs to verily the application deployment will not affect other legacy applications on the end users' computers. Which of the following would the technician consider the MOST appropriate for this situation?

• A.Virtual network
• B.Application virtualization
• C.Virtual desktop
• D.Virtual sandbox
• E.Cross-platform virtualization

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A department sends in a ticket to report a printer is not working. The responding technician sees paper stuck to the fuser, which is much hotter than normal. The (user was just installed a few weeks ago. as indicated by the service history. Which of the following should the technician do NEXT?

• A.Disable the printer for repairs.
• B.Install a printer roller kit.
• C.Replace the paper with thicker paper stock.
• D.Remove the paper and let the fuser cool down.

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