A user contacts the help desk in reference to a failing thumbprint scanner. The user states the scanner was functioning correctly yesterday. Which of the following troubleshooting steps should be performed FIRST after the ticket has been filed?

• A.Inquire about possible changes.
• B.File a damage report.
• C.Requisition a new scanner.
• D.Attempt to clean the scanner.

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A user's laptop will not turn on for a meeting in a conference room. However, the laptop turns on correctly when connected to the external monitor, mouse, and keyboard at the user's desk. Which of the following should a technician do to ensure that the laptop functions everywhere in the office?

• A.Reinstall the laptop's operating system.
• B.Enable a remote desktop account.
• C.Issue a peripheral set for use in the conference room.
• D.Replace the laptop's battery.

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A user's smartphone battery capacity has started going from full to empty within an hour. The user has not recently installed any new applications on the smartphone. An IT technician notices that the smartphone has very high network utilization and thinks this issue might be related to the battery drain. Which of the following troubleshooting steps should the technician attempt next?

• A.Disable Bluetooth.
• B.Connect the smartphone to a Wi-Fi network.
• C.Restart the smartphone.
• D.Update the mobile OS.

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A technician needs to configure a multifunction printer that will be used to scan highly confidential data, which must be securely distributed to a select group of executives. Which of the following options is the most secure way to accomplish this task?

• A.Set up the device to email the documentsto a group address.
• B.Make copies of the documents and have an office administrator manually distribute them.
• C.Implement badge access on the printer.
• D.Configure scanning to an SMB share withexecutive access.

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A technician responds to a user who has reported that a laptop is too hot. The technician notices the laptop is not able to sit level on the workspace. What of the following BEST describes the issue with the laptop?

• A.The docking station is improperly installed.
• B.The hard drive is disconnected.
• C.The CPU fan is too powerful.
• D.The battery is damaged.

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