A technician at a customer site is troubleshooting a laptop A software update needs to be downloaded but the company's proxy is blocking traffic to the update site. Which of the following should the technician perform?

• A.Change the DNS address to 1.1.1.1
• B.Update Group Policy
• C.Add the site to the client's exceptions list
• D.Verity the software license is current.

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A user reports that the hard drive activity light on a Windows 10 desktop computer has been steadily lit for more than an hour, and performance is severely degraded. Which of the following tabs in Task Manager would contain the information a technician would use to identify the cause of this issue?

• A.Services
• B.Processes
• C.Performance
• D.Startup

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Which of the following should be used to secure a device from known exploits?

• A.Encryption
• B.Remote wipe
• C.Operating system updates
• D.Cross-site scripting

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Which of the following is a data security standard for protecting credit cards?

• A.PHI
• B.NIST
• C.PCI
• D.GDPR

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A technician has been tasked with using the fastest and most secure method of logging in to laptops. Which of the following log-in options meets these requirements?

• A.PIN
• B.SSO
• C.Username and password
• D.Fingerprint

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