Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
Click on individual tickers to see the ticket details. View attachments to determine the problem.
Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.

Correct Answer:

Explanation
Graphical user interface, text, application Description automatically generated

Comment: *

Name: *

Email: *

Verification: *

A customer reported that a home PC with Windows 10 installed in the default configuration is having issues loading applications after a reboot occurred in the middle of the night. Which of the following is the FIRST step in troubleshooting?

• A.Install alternate open-source software in place of the applications with issues
• B.Run both CPU and memory tests to ensure that all hardware functionality is normal
• C.Check for any installed patches and roll them back one at a time until the issue is resolved
• D.Reformat the hard drive, and then reinstall the newest Windows 10 release and all applications.

Comment: *

Name: *

Email: *

Verification: *

A user connected a smartphone to a coffee shop's public Wi-Fi and noticed the smartphone started sending unusual SMS messages and registering strange network activity A technician thinks a virus or other malware has infected the device. Which of the following should the technician suggest the user do to best address these security and privacy concerns? (Select two).

• A.Disable Wi-Fi autoconnect.
• B.Stay offline when in public places.
• C.Uninstall all recently installed applications.
• D.Schedule an antivirus scan.
• E.Reboot the device
• F.Update the OS

Comment: *

Name: *

Email: *

Verification: *

In which of the following scenarios would remote wipe capabilities MOST likely be used? (Select TWO).

• A.A new IT policy requires users to set up a lock screen PIN.
• B.A user is overseas and wants to use a compatible international SIM Card.
• C.A user left the phone at home and wants to prevent children from gaining access to the phone.
• D.A user traded in the company phone for a cell carrier upgrade by mistake.
• E.A user cannot locate the phone after attending a play at a theater.
• F.A user forgot the phone in a taxi, and the driver called the company to return the device.

Comment: *

Name: *

Email: *

Verification: *

A hotel's Wi-Fi was used to steal information on a corporate laptop. A technician notes the following security log:
SRC: 192.168.1.1/secrets.zip Protocol SMB >> DST: 192.168.1.50/capture
The technician analyses the following Windows firewall information:

Which of the following protocols most likely allowed the data theft to occur?

• A.1
• B.53
• C.110
• D.445

Comment: *

Name: *

Email: *

Verification: *