A cloud service provider uses a resource pooling approach to improve the utilization of resources by sharing them with multiple customers. What mechanism should the cloud provider deploy to prevent one consumer from accessing the virtual machines of another consumer?

• A.Secure multitenancy through isolation
• B.Pooling of resources through multitenancy
• C.Virtual machine-based resource pooling
• D.Hypervisor-based resource pooling

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Match each key functions of service operation management with its objective.

Correct Answer:

Explanation
Service Assets and configuration management - Maintain information on components and their relationships that needs to be managed to deliver services.
Incident Management - Restore cloud services to normal operational state as quickly as possible when unplanned events cause an interruption or downgrade to service quality Problem Management - Prevent incidents that share common symptoms and root causes from reoccurring, and minimize adverse impact of incidents that cannot be prevented.
Information Security Management - Prevent occurrence of incidents or activities adversely affecting the confidentially, integrity and availability of information in cloud services and service management process.

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What is a responsibility of vendor relationship manager?

• A.Understand what consumers'needs and industry trends to drive an effective product strategy
• B.Streamline service delivery and execution.
• C.Creating detailed designs for the cloud infrastructure.
• D.Understand service needs of LOBs, determines which needs are good candidates for CSP, and alsoworks with service managers

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Refer to the exhibit, which represents a consumer environment consisting of multiple VMs running Windows
operating systems (OSs).
For compliance reasons, the cloud service provider maintains version control over the OS provided to the
consumer. The service provider also ensures that the configurations of the VMs comply with the configuration
policy for the OS version. The configuration policy includes the two conditions shown in the exhibit. A
monitoring tool verifies VM configurations against the configuration policy and provides the compliance
results shown.
What is the percentage of compliance non-adherence?

• A.66.67%
• B.58.33%
• C.30.12%
• D.33.34%

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Which role in service portfolio management determines and delivers the services that provide value and
strategic advantage to the provider?

• A.Cloud Service Account Manager
• B.Cloud Automation Engineer
• C.Cloud Administrator
• D.Cloud Auditor

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