Free EXIN EX0-101 Exam Dumps Questions & Answers

Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

• A.A service charter
• B.A service transition package (STP)
• C.A service design package (SDP)
• D.A service option

Which stage of the service lifecycle is MOST concerned with defining policies and objectives?

• A.Continual service improvement
• B.Service operation
• C.Service transition
• D.Service design

Which one of the following is the BEST description of a service level agreement (SLA)?

• A.An agreement between a service provider and an external supplier
• B.An agreement between the service provider and an internal organization
• C.The part of a contract that specifies the responsibilities of each party
• D.An agreement between the service provider and their customer

Who is responsible for defining metrics for change management?

• A.The change management process owner
• B.The service owner
• C.The change advisory board (CAB)
• D.The continual service improvement manager

Which one of the following statements about incident reporting and logging is CORRECT?

• A.Incidents can be reported by anyone who detects a disruption or potential disruption to normal service
• B.Incidents reported by technical staff must also be logged as problems
• C.All calls to the service desk must be logged as incidents
• D.Incidents can only be reported by users