Free EXIN EX0-101 Exam Dumps Questions & Answers

In terms of adding value to the business, which one of the following describes service operation s contribution?

• A.The cost of the service is designed, predicted and validated
• B.Measures for optimization are identified
• C.Service value is modeled
• D.Service value is visible to customers

Which one of the following activities is NOT part of the Deming Cycle?

• A.Co-ordinate
• B.Plan
• C.Do
• D.Act

Which process is responsible for sourcing and delivering components of requested standard services?

• A.Service portfolio management
• B.Service desk
• C.IT finance
• D.Request fulfillment

Which one of the following generates demand for services?

• A.Service level agreements (SLA)
• B.Infrastructure trends
• C.Cost of providing support
• D.Patterns of business activity (PBA)

Which one of the following do technology metrics measure?

• A.Components
• B.Customer satisfaction
• C.The end-to-end service
• D.Processes