Free EXIN EX0-110 Exam Dumps Questions & Answers


Exam Code/Number:	EX0-110Join the discussion
Exam Name:	Foundation Bridge Exam IT Service Management ISO/IEC 20000
Certification:	EXIN
Free Question Number:	60
Publish Date:	Sep 26, 2026
# of views:	2268
Rating 100%

Page: 1 / 12
Total 60 questions

Question 1

Security controls shall be documented. What will the controls be related to?

A.risks
B.locations
C.staff
D.services

Question 2

Which one of the following is based upon Best Practices from the service management community?

A.CMMI
B.Six Sigma
C.CobIT TM
D.ITIL

Question 3

An objective of capacity management is to ensure that the service provider has, at all times, sufficient capacity to meet the current and future agreed demands of the customer's business needs. What document is produced to support this objective?

A.Availability plan
B.Service Management plan
C.Capacity plan
D.Business resource plan

Question 4

All service changes should be reflected in change management records. Which of the aspects below is an example of a service change, that needs to be reflected in a change record?

A.A service level agreement (SLA) failure
B.A formal closure of services
C.A major incident
D.An identified problem

Question 5

Updates to the Service Level Agreement (SLA) shall be under the control of which process?

A.Service Level Management process
B.Change Management process
C.Business Relationship Management process
D.Configuration Management process