Free EXIN EX0-110 Exam Dumps Questions & Answers

What may Certification Bodies do?

• A.Provide consultancy and certification services
• B.Provide only consultancy services
• C.Provide only certification services
• D.Provide neither consultancy nor certification services

During an audit, evidence is required for Service Management policies, plans and procedures. Who should ensure that this evidence is available?

• A.the Business Relationship process owner
• B.the Senior responsible owner
• C.the Service Level Manager
• D.the Auditor

Security controls shall be documented. What will the controls be related to?

• A.staff
• B.services
• C.locations
• D.risks

Which of the following is within the scope of the requirements of ISO/IEC 20000?

• A.Service Desk
• B.Operations
• C.Information Security Management
• D.Charging for IT Services

Which of the following is an ISO/IEC 20000 requirement relating to the service management plan?

• A.it must be available in at least one hard copy and approved
• B.it must include the documented procedures specified by the standard
• C.It must never include any know-how of the organization
• D.it must include the scope of the organization's service management plan