Free EXIN EX0-114 Exam Dumps Questions & Answers

Which of the following activities in the Problem Management process is related to the Change Management process?

• A.investigating a solution
• B.classifying Problems
• C.identifying Problems
• D.correcting Problems

What is the purpose of CobiTTM?

• A.to provide a uniform structure to understand, implement and evaluate IT capabilities, performance and risks
• B.to provide a high level process model that organizes a broad range of IT activities
• C.to provide a certified measurement framework that legally provides proof of meeting the Sarbanes-Oxley(SOX) requirements
• D.to provide a set of detailed practices on how to implement processes and is therefore well suited as aprocess implementation tool

What is the definition of IT Service Management?

• A.An organization supping services to one or more customers
• B.Best practice guidance for operating services
• C.Requirements for delivering service based upon best practices
• D.Specialized organizational capabilities providing value to customers

When can the building and testing of a Change begin?

• A.As soon as there is a correct network plan for the change
• B.As soon as the Request for Change (RFC) has been formally authorized
• C.As soon as the impact analysis has been discussed by the members of the Change Advisory Board
• D.As soon as the Request for Change (RFC) has been classified

What defines Service Quality?

• A.Providing a cost-effective service
• B.A series of activities that can be assessed in advance by a provider and customer
• C.Achieving a 99.999% continuous level of availability
• D.Meeting stated customer requirements and expectations