Free EXIN EX0-114 Exam Dumps Questions & Answers


Exam Code/Number:	EX0-114Join the discussion
Exam Name:	IT Service Mgmt Foundation Bridge based on ISO/IEC 20000
Certification:	EXIN
Free Question Number:	78
Publish Date:	Sep 23, 2025
# of views:	1650
Rating 100%

Page: 1 / 16
Total 78 questions

Question 1

A Release policy needs to be documented and agreed. What must be included in the Release policy?

A.the Release dates
B.Releases Requests For Change (RFCs)
C.an analysis of the success or failure of
D.the frequency and type of Releases

Question 2

What is required to be in place for emergency changes?

A.Service Continuity Plans
B.Capacity plans
C.Controlled Acceptance Test environment
D.policies and procedures

Question 3

According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting for discussing changes to the service scope?

A.annually
B.monthly
C.quarterly
D.only when there is a business need to change the service

Question 4

What defines Service Quality'?

A.Providing a cost-effective service
B.Achieving a 99.999% continuous level of availability
C.Meeting stated customer requirements and expectations
D.A series of activities that can be assessed in advance by a provider and customer

Question 5

What is a Known Error?

A.A Problem that is resolved
B.A serious incident whose resolution is known
C.A Problem for which the cause and Workaround have been identified
D.A Problem that cannot be matched