Free EXIN EX0-115 Exam Dumps Questions & Answers

When a new service is being planned Service Level Management (SLM) needs to ensure that existing performance levels of other IT services will not be unduly impacted.
From which process will Service Level Management (SLM) require input?

• A.IT Service Continuity Management
• B.Capacity Management Financial
• C.Management for IT Services
• D.Availability Management

What is the aim of an internal audit?

• A.To verify whether the defined key performance indicators (KPIs) are actually determined
• B.To ensure and improve one's own quality capability
• C.To instruct all employees that quality-related requirements must be observed
• D.To monitor employee performance

Through which process does the implementation of new or changed services, including closure of a service, need to be planned and approved?

• A.Business Relationship Management
• B.Change Management
• C.Service Level Management
• D.Release Management

In recent months at a transport company with 1500 desktops, dozens of requests have been received for expansion of the internal memory because its size has proven to be insufficient.
Which process should have prevented this from happening?

• A.Capacity Management
• B.Availability Management
• C.Configuration Management
• D.Service Level Management

What is an example of a Configuration item (CI)?

• A.Location of a server
• B.Service catalogue
• C.Name of the supplier of an Underpinning contract (UC)
• D.Serial number