Free EXIN ISO20KF Exam Dumps Questions & Answers

How should the Deming cycle be used?

• A.as a model to be used during the design phase of the service
• B.as a model for continual improvement
• C.as a model to calculate the costs of service improvement
• D.as a model for customer orientation

What triggers a re-test of the Availability and Service Continuity plans?

• A.significant periods of unplanned non-availability
• B.six months having passed since the last test
• C.a major change to the business environment
• D.a major disaster having occurred

Availability and Service Continuity Plans need to be developed and reviewed periodically to ensure that requirements are met as agreed in all circumstances, from normal operations through to a major loss of service. What is the minimum level of frequency with which these Plans should be developed and reviewed?

• A.In accordance with the business needs
• B.At least annually
• C.At every change to the business environment
• D.At least bi-annually

An approach to developing and implementing a Quality Management System consists of several steps. Which of the following is not a necessary step?

• A.determining the needs and expectations of Customers and other interested parties
• B.establishing methods to measure the effectiveness and efficiency of each process
• C.agreeing to the quality policy and objectives with the Change Manager
• D.determining and providing the resources necessary to attain the quality objectives

What is the correct way to make a change to a contract as a result of a major review of an authorized contract?

• A.through the Change Management process
• B.through the Business Relationship Management process
• C.through the Customer representative
• D.through the Supplier Management process