Free EXIN ITIL-F Exam Dumps Questions & Answers

Which of the following BEST describes a problem?

• A.The cause of two or more incidents
• B.The cause of one or more incidents
• C.An issue reported by a user
• D.A serious incident which has a critical impact to the business

Which groups of people would work according to an operational level agreement?

• A.External IT teams
• B.All stakeholders
• C.Business units
• D.Internal IT teams

What BEST describes the value of continual service improvement to the business?

• A.It supports the creation of a portfolio of quantified services
• B.It provides quick and effective access to standard services
• C.It results in gradual improvement in cost effectiveness
• D.It improves governance by building controls into service designs

The BEST description of an incident is:

• A.An unplanned interruption to service or a reduction in the quality of service
• B.An unplanned disruption of service unless there is a backup to that service
• C.Any disruption to service whether planned or unplanned
• D.Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not

Which of the following is NOT an objective of service transition?

• A.To ensure that a service can be managed, operated and supported
• B.To provide quality knowledge and information about services and service assets
• C.To plan and manage the capacity and resource requirements to manage a release
• D.To provide training and certification in project management