Free EXIN ITIL-F Exam Dumps Questions & Answers

Which one of the following activities would be performed by access management?

• A.Managing the rights to use a service or group of services
• B.Managing access to the service desk
• C.Managing access to computer rooms and other secure locations
• D.Providing physical security for staff at data centres and other buildings

Which process or function is responsible for monitoring activities and events in the IT infrastructure?

• A.Capacity management
• B.Service level management
• C.Incident management
• D.IT operations management

What is the name of the group that should review changes that must be implemented faster than the normal change process?

• A.Emergency change advisory board
• B.Urgent change authority
• C.Technical management
• D.Urgent change board

Which of the following BEST describes technical management?

• A.Senior managers responsible for all staff within the technical support function
• B.A function that provides hardware repair services for technology involved in the delivery of service to customers
• C.A function responsible for facilities management and building control systems
• D.A function that includes providing technical expertise and overall management of the IT infrastructure

In which document would you expect to see an overview of actual service achievements against targets?

• A.Operational level agreement (OLA)
• B.Capacity plan
• C.SLA monitoring chart (SLAM)
• D.Service level agreement (SLA)