Free EXIN ITIL Exam Dumps Questions & Answers

What is a configuration item?

• A.A problem that has been analyzed but has not been resolved
• B.Any financially valuable component that can contribute to delivery of an IT product or service
• C.Any component that needs to be managed in order to deliver an IT service
• D.Any change of state that has significance for the management of a service

Which guiding principle considers the importance of customer loyalty?

• A.Start where you are
• B.Optimize and automate
• C.Focus on value
• D.Progress iteratively with feedback

Which action is performed by a service provider?

• A.Receiving of the agreed goods
• B.Requesting required service actions
• C.Ensuring access to agreed resources
• D.Authorizing budget for service consumption

Which is an example are problem control activity?

• A.Implementing a technical fix to resolve an issue
• B.Re-assessing a known error to understand the ongoing impact
• C.Reviewing incident records to identify trends
• D.Documenting the steps in a workaround

What is described by the service value system?

• A.Services based on one or more products, designed to address needs of a target consumer group
• B.Joint activities performed by a service provider and a service consumer to ensure continual value co- creation
• C.How all the components and activities of the organization work together as a system to enable value creation
• D.How to apply the systems approach of the guiding principle think and work holistically