Free EXIN ITILFND Exam Dumps Questions & Answers

What guidance does ITIL give on the frequency of production of service reporting?

• A.Service reporting intervals must be defined and agreed with the customers
• B.Reporting intervals should be set by the service provider
• C.Reports should be produced weekly
• D.Service reporting intervals must be the same for all services

Which one of the following is the CORRECT set of steps for the continual service improvement approach?

• A.Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution
• B.Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve
• C.What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?
• D.Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?

Which one of the following can help determine the level of impact of a problem?

• A.Configuration management system (CMS)
• B.Standard operating procedures (SOP)
• C.Statement of requirements (SOR)
• D.Definitive media library (DML)

Which is an objective of event management?

• A.To maintain user satisfaction with the quality of IT services
• B.To provided a channel for users to receive standard services that they are expecting
• C.To minimize the impact of incidents due to service failures that cannot be prevented
• D.To detect changes of state that have significance for management of an IT service

Access management is closely related to which other process?

• A.3rd line support
• B.Capacity management only
• C.Information security management
• D.Change management