Free EXIN ITILFND Exam Dumps Questions & Answers

Which is an objective of the design coordination process?

• A.To ensure service design packages are handed over to service transition
• B.To ensure that all changes are assessed for their impact on service designs
• C.TO handover new service level requirements to the service level management process
• D.TO document the initial structure and relationship between services and customers

Why are public frameworks, such as ITIL, attractive when compared to proprietary knowledge?

• A.Public frameworks are always cheaper to adopt
• B.Proprietary knowledge has been tested in a wide range of environments
• C.Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
• D.Public frameworks are prescriptive and tell you exactly what to do

Which process is responsible for dealing with complaints, comments, and general enquiries from users?

• A.Service level management
• B.Service portfolio management
• C.Request fulfilment
• D.Demand management

What is the BEST description of an operational level agreement (OLA)?

• A.An agreement between the service provider and an external organization
• B.A document that describes to a customer how services will be operated on a day-to-day basis
• C.An agreement between the service provider and another part of the same organization
• D.A document that describes business services to operational staff

Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

• A.Event management, incident management, problem management, request fulfilment, and access management
• B.Incident management, service desk, request fulfilment, access management, and event management
• C.Event management, incident management, change management, and access management
• D.Incident management, problem management, service desk, request fulfilment, and event management