Free EXIN ITILFND_V4 Exam Dumps Questions & Answers

Which practice has a purpose that includes responding to conditions that could lead to potential faults or incidents?

• A.Monitoring and event management
• B.Incident management
• C.Change enablement
• D.Service request management

In service relationships, what is a benefit of identifying consumer roles?

• A.It provides shared service expectations
• B.It removes constraints from the customer
• C.It enables effective stakeholder management
• D.It enables a common definition of value

How should a process design allow for exceptional situations?

• A.Remove the option for process exceptions
• B.Include all exception steps in the main process
• C.Create rules to handle exceptions generally
• D.Create an additional process for each exception

Which competencies are required by the 'service level management' practice?

• A.Business analysis and commercial management
• B.Problem investigation and resolution
• C.Incident analysis and prioritization
• D.Balanced scorecard reviews and maturity assessment

Which is the definition of an IT asset?

• A.Any component that needs to be managed to deliver a service
• B.Any request from a user that is a normal part of service delivery
• C.Any financially valuable component that contributes to a service
• D.Any change of state that has significance for the management of a service