Free EXIN ITILFNDv4 Exam Dumps Questions & Answers

Which practice has a purpose that involves creating closer, more collaborative relationships?

• A.Service configuration management
• B.Release management
• C.Information security management
• D.Supplier management

What is the MOST important reason for prioritizing incidents?

• A.To ensure that user expectations are realistic
• B.To provide links to related changes and known errors
• C.To ensure that incidents with highest impact are resolved first
• D.To help information-sharing and learning

What should be considered as part of the 'partners and suppliers' dimension?

• A.The required skills and competencies of teams and individual members of the organization
• B.The level of integration and formality involved in the relationships between organizations
• C.The activities, workflows, controls and procedures needed to achieve the agreed objectives
• D.The information created, managed and used in the course of service provision and consumption

Which practice is MOST associated with the use of empathy to understand users?

• A.Continual improvement
• B.Service desk
• C.Service level management
• D.Change enablement

What must always be done before an activity is automated?

• A.Check that suitable new technology has been purchased
• B.Check that the activity has already been optimized
• C.Ensure that DevOps has been successfully implemented
• D.Ensure the solution removes the need for human intervention