Free EXIN ITSM20F Exam Dumps Questions & Answers

Quality Management Systems can assist organizations in enhancing what?

• A.Relationship with third parties
• B.ISO/EC 20000
• C.Customer satisfaction
• D.Supplier satisfaction

When improving the IT Service Management system, what needs to be considered to ensure on-going compliance with the service provider's corporate objectives / requirements?

• A.A competitor's process management system
• B.The budget available to Human Resources
• C.The time to update the process documentation
• D.Any standards defined by the company itself

What is the objective of the service reporting process?

• A.to produce agreed, timely, reliable, accurate information to aid decision making and effective communication
• B.to minimize disruption to the business by using the information contained in reports in order to identify and analyze the cause of Incidents
• C.to provide progress reports on the planning and implementation of service management
• D.to document measures taken to manage information security effectively within all service activities

Input from other Service Management processes is required to keep the IT service continuity plan current
Which process has the most to contribute?

• A.Availability management
• B.Problem management
• C.Financial management for IT services
• D.Change management

Different types of events are reported to the Service Desk. Which event is an incident?

• A.Information about the rollout of a specific application
• B.A notification that a new toner cartridge has just been installed in a printer
• C.A report that the printer is not working
• D.A request for the installation of a new bookkeeping package