Free EXIN ITSM20FB Exam Dumps Questions & Answers

What is the purpose of CobiTTM?

• A.to provide a certified measurement framework that legally provides proof of meeting the Sarbanes-Oxley (SOX) requirements
• B.to provide a uniform structure to understand, implement and evaluate IT capabilities, performance and risks
• C.to provide a set of detailed practices on how to implement processes and is therefore well suited as a process implementation tool
• D.to provide a high level process model that organizes a broad range of IT activities

What is a shared concept of both ISO/IEC 27001 and ISCWIEC 20000?

• A.Incident management
• B.Release management
• C.Information security management
• D.Capacity management

What is the objective of a Management System?

• A.to ensure that new services and changes to services will be deliverable and manageable at the agreed cost and services quality
• B.to define, agree, record and manage levels of services
• C.to provide the policies and the framework that is needed for the effective management and implementation of all IT services
• D.to ensure that Key Performance Indicators (KPIs) are defined for all IT services

What can be improved by achieving quality objectives?

• A.Personal satisfaction of the Configuration Manager
• B.Relationship with interested suppliers
• C.Relationship with unauthorized patties
• D.Effectiveness of the service

Which of the following activities in the Problem Management process is related to the Change Management process?

• A.classifying Problems
• B.correcting Problems
• C.identifying Problems
• D.investigating a solution