Free Genesys GCP-GC-ADM Exam Dumps Questions & Answers

What attributes can be assigned to agents to ensure that interactions are routed to the most qualified agent? (Choose two.)

• A.Languages
• B.Index Ratings
• C.Skills
• D.Medians
• E.Knowledge levels

Put the steps below in the correct order to successfully complete the Calibration process:
1. Evaluate the interactions
2. Discuss the calibration results
3. Record interactions based on Policies
4. Take action on calibration results
5. Select and assign interactions for calibration

• A.3, 5, 1, 2, 4
• B.3, 5, 1, 4, 2
• C.3, 5, 4, 2, 1
• D.3, 4, 5, 2, 1

Select the types of scheduling available in Genesys Cloud. (Choose two.)

• A.Load based Scheduling
• B.All of the above
• C.Manual Scheduling
• D.Automated Scheduling

If you navigate away from the page without saving the Script, you will not lose any work you have completed.

• A.True
• B.False

How many types of flows are supported by Architect?

• A.8
• B.7
• C.5
• D.6