Free Genesys GCP-GC-ADM Exam Dumps Questions & Answers

What is a fatal question in an Evaluation Form?

• A.Fatal Questions are also critical Questions. If scored "No" the evaluation score will be zero
• B.Fatal Questions are the same as critical Questions
• C.Fatal Questions are also critical Questions. If scored "No" the agent will be terminated
• D.Fatal Questions have a heavier weight than non-fatal Questions

Genesys Cloud ACD assigns interactions to the most appropriate available agent. What attributes can be used to determine the best available agent? (Choose three.)

• A.Staffing requirements
• B.Additional attribute ratings
• C.Time since the agent became available
• D.Skills
• E.Language

Call Recording is enabled in .

• A.Admin > Contact Center
• B.Admin > Quality
• C.Admin > Telephony

Which dialing mode allows the agent to see customer information before dialing?

• A.Predictive
• B.Power
• C.Preview
• D.Progressive

The Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next. How many rings maximum may be defined for Bullseye routing?

• A.6
• B.8
• C.2
• D.4