Free Genesys GCP-GC-IMP Exam Dumps Questions & Answers

Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?

• A.Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.
• B.The profile information can be used to keep LinkedIn information updated.
• C.The education information can be verified against the human resources database.
• D.When employees have free time, they can review biographies of their peers.

Which button would you click to mute yourself when on a call?

• A.Dialpad
• B.Drop-down arrow
• C.Microphone
• D.Phone with down arrow
• E.Vertical bars

How many types of groups are there by default?

• A.3
• B.4
• C.5
• D.2

What additional functionality does Communicate brings to Genesys Cloud?

• A.Knowledge base features, such as FAQs and Communities.
• B.Directory capabilities, such as advanced search, profiles, and keyword searching.
• C.Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.
• D.Call center features such as ACD and scripting.

How many categories of routing are there in a Call Route under the Call Routing page?

• A.3
• B.4
• C.5
• D.2