Free Genesys GCX-ARC Exam Dumps Questions & Answers

Select all the sections available to configure the global settings for a newly created flow. (Choose five.)

• A.Actions
• B.Supported Languages
• C.Data
• D.Speech Recognition
• E.Dependencies
• F.Menus
• G.Prompts
• H.Event Handling

Which definition matches the After Call Work option Optional?

• A.The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
• B.The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
• C.The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
• D.The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

Which feature is a way to group and segregate objects used in the contact center, such as Architect flows, queues, users, and campaigns, within the same organization?

• A.Decision
• B.Divisions
• C.Prompts
• D.Schedule

Select the container that holds an audio message and/or text-to-speech pairings on a "per language"basis.

• A.DTMF
• B.IVR
• C.Prompts
• D.Flow

The interaction may not route properly if the default language skill is not selected.

• A.False
• B.True