Free Genesys GCX-GCD Exam Dumps Questions & Answers

Genesys provides a set of developer tools to test and fine-tune your requests to access Genesys Cloud CX APIs.
Select all the developer tools in the following list. (Choose three.)

• A.API Explorer
• B.Notifications
• C.Reports
• D.Archy

What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?

• A.80 calls must be answered every 20 seconds.
• B.20 chats and calls must be answered in 80 seconds.
• C.80% of calls must be answered within 20 seconds.
• D.20 chats and calls must be answered in 80 seconds.

Which of the following statements are true regarding the Preview API? (Choose two.)

• A.They are intended to be released publicly at some point in the future.
• B.These resources are subject to both breaking and non-breaking changes at any time without notice.
• C.Any developer may access these resources with no restrictions.

You can combine Genesys Cloud CX Voice and BYOC Cloud to get the benefits of both cloud telephony connection options.

• A.True
• B.False

How do you represent your organization when you contact the Genesys Cloud CX support team?

• A.ID
• B.Company Name
• C.Agent Name
• D.Organization ID