Free Genesys GCX-SCR Exam Dumps Questions & Answers

Aaron is an agent who is interacting with a customer, and the call is being recorded. The customer is about to share payment information. Select the appropriate statement(s) that apply to this scenario. (Choose two.)

• A.Aaron invokes a Secure Pause action and collects the payment information.
• B.Aaron refrains from collecting the payment information and ensures the sensitive data is not recorded.
• C.Aaron collects the payment info without pausing the recording.
• D.Aaron transfers the interaction to a Secure Call flow that is configured to collect the payment information using IVR.

You are working on a script and need to add new variables to it. Select the correct tab to add variables.

• A.3
• B.2
• C.4
• D.1

You are a contact center administrator responsible for managing scripts. When you attempt to delete a script from the Scripts page, you encounter an issue preventing the deletion. What might be the potential reason preventing the script's deletion?

• A.The script is locked for editing.
• B.The script contains critical information.
• C.The script is assigned to an outbound dialing campaign.
• D.The script is shared with other administrators.

You can combine Genesys Cloud CX Voice and BYOC Cloud to get the benefits of both cloud telephony connection options.

• A.False
• B.True

Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)

• A.You must have Admin rights to Genesys Cloud CX.
• B.You must have the basic profile data for all users at the new location.
• C.You must know the exact coordinates of the new building.
• D.You must collect general information such as building address, number of floors, location contact information, etc.
• E.You must have images of all the users located at the new location.